Frequently Asked Questions:

Who am I buying from?

This site is owned and operated by the Royal Borough of Windsor and Maidenhead Council. Your goods will be dispatched via the Royal Windsor Visitor Information Centre.
If you have any comments to make about this website, please contact us or call the Visitor Information Centre direct on +44 (0) 1753 743909

<< Back to top How long will it take for my purchase to be delivered?

All items are sent by 1st Class Royal Mail. We aim to process and deliver items in stock within:
-UK - 3 to 10 days
-Overseas - 14 days
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order, if you would rather not wait.

<< Back to top How much will I be charged for postage?

There is a standard delivery charge (per order):
-UK - £3.00
-Overseas - £5.00

<< Back to top What happens if I want to return something?

We will happily refund or exchange any items that you are not completely satisfied with. Just return them to us, within 28 days of receipt, with proof of purchase.

If an item is returned as unwanted, please ensure that it is in an unused, re-saleable condition, in its original display packaging and has the ticketing attached, where relevant.

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt.

If you wish to return anything to us, please obtain a proof of postage certificate, which is free on request, from the post office.

We do not pay for the cost of return postage but re-orders will be delivered free.

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